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Privacy Policy

We understand and respect individual’s rights and privacy, therefore, we hereby assure that Cool2invest Team is connected and an active direct seller of SM Development Corporation.  Note that we will only sell all condominium units and projects of SMDC, but we lease any other projects as per our client’s request.

INQUIRY PROCEDURE

  • Sincere and legit condominium buyers will be entertained only.
  • Complete the details in the inquiry form for us to handle it properly.
  • Please do not inquire if you already have another SMDC agent who is currently assisting
  • You can inquire with us if your current SMDC agent did not respond/assist you within 3 days.
  • We will not assist incomplete details.
  • We will attend to all kinds of your inquiries within 24 hours.
  • Kindly send us a confirmation/feedback once you receive our response to your inquiry.
  • We will make a follow-up email/call regarding your inquiry if we do not receive any feedback.
  • You also agree to receive notification from us about any updates and promotional emails upon inquiring.

TRIPPING PROCEDURE

  • Tripping is Free of Charge.
  • Schedule a Tripping 2 days before the tripping date for Pre-selling Condo.
  • Schedule a Tripping 3 days before the tripping date for Ready for Occupancy Condo.
  • Please avoid cancellation of tripping once it was scheduled.
  • Tripping meetup is only allowed in Showroom or Project Sites.
  • Bring Checks for a reservation fee if you want to hold the unit/s after the tripping.

REQUEST OF HOLDING OF UNITS POLICY

  • We can hold the units for 5 working days, intended in purchasing the unit.
  • The unit will be held under your name for 1 month once we already received all the requirements needed in purchasing a condo unit. Requirements as follows:
    • Reservation Fee (non-refundable)
    • Signed Reservation Agreement
    • Signed Buyers Information Sheet
    • Signed Terms of Payment.
    • BIR 1904

 CLIENTS CONCERN

  • All requests are subject for approval.
  • SMDC will charge a processing fee per unit if you need any changes in the documents/information you have provided.
  • All requests must be sent via email to customerservice@smdevelopment.com, CC your agent to follow up your request at SMDC.
  • Be patient in waiting for the result because the process request takes time to get a result. Sometimes it takes 3 days, a month or more, depending on your request.

TURNOVER

  • Spot Cash Buyers will receive a letter/email from SMDC Turnover Group regarding the schedule of unit turnover.
  • Deferred Payments/ Non-Bank Financing will receive a letter/email from SMDC Turnover Group regarding the schedule of unit turnover after the payment.
  • Bank Financing Terms Buyer will receive a letter/email from SMDC Turnover Group regarding schedule of unit turnover after SMDC receives a payment from the bank.

NON-COOL2INVEST CLIENTS

  • Clients with existing SMDC agents must direct to their respective SMDC Agents.
  • Clients without existing SMDC agents must direct to SMDC Customer Service. You may call the hotline +6328858-0300.
  • Clients without existing SMDC agents and purchased a unit from Cool2invest Agents can be assisted by our agents.
  • Clients that already purchased a unit/s at SMDC but want to purchase again.
  • Clients without existing SMDC Agents can inquire to us if you would like to purchase another unit/s.
  • Clients with existing SMDC Agents can inquire to us if you have no communication or purchase unit to your SMDC Agent after 1 year.
  • Clients with existing SMDC Agents but you don’t like his/her service can inquire to us if you can provide us an email letter; cc: customerservice@smdevelopment.com that you acknowledge us to be your personal agent and the reason why you want to change your agent. This is for management approval.

If you have any other concerns, you may email our cool2invest customer service at emmasevilla@cool2invest.com. Thank you.

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